here at Farmhouse Primitives, we have a wonderful system in place, that allows us to generate an automatic email direct from our web site, when we have your package ready to ship.
Customers like this feature as they know when to expect the package, as they can track it from the moment it leaves our hands.
And within this generated email, we are able to let you know details that may or may not be urgent about your order. Such as items out of stock, when the stock is due in, items that we have questions about on back order, etc.
But we find some folks are still a bit leery of providing 'valid' emails when they are inputting their information for us on the order invoice,
and so when the generated email with your info attempts to mail out to you,
it fails.
And then we are unable to be as efficient or timely with updates, as we prefer to be.
So please try to keep this in mind when placing online orders.
Our ability to make our customer service an oustanding feature of our business,
is only as good as what you give us to work with on phone numbers and emails.
we appreciate your business!!! and want to do our very best to serve you!!!!